Right Choice Group Nigeria – Refund, Return & Exchange Policy

Welcome to Right Choice Group Nigeria (“we”, “our”, “us”). Thank you for shopping with us at https://rightchoicegroupng.com (“the Site”).
We value your satisfaction and want every shopping experience with us to be smooth and transparent.

This Refund, Return & Exchange Policy explains your rights and our procedures regarding product returns, exchanges, and refunds for purchases made on our website or through our official sales channels.

1. General Overview

This policy applies to all purchases made from Right Choice Group Nigeria through our website, mobile app, or authorized platforms.
By completing a purchase, you agree to the terms outlined herein.

We comply with the Federal Competition and Consumer Protection Act (FCCPA) of Nigeria, ensuring your consumer rights are protected and respected.

2. Eligibility for Returns and Refunds

You may request a return or refund under the following conditions:

• The product was purchased directly from rightchoicegroupng.com.

• The request is made within 7 to 14 days of delivery.

• The product is unused, undamaged, and in its original packaging (including manuals, tags, accessories, and receipts).

• Proof of purchase (such as an order number or payment confirmation) is provided.

If all the above conditions are met, your refund or replacement will be processed in accordance with this policy.

3. Non-Returnable and Non-Refundable Items

Certain categories of products cannot be returned or refunded for safety, hygiene, or operational reasons. These include (but are not limited to):

• Digital downloads, software licenses, or e-vouchers once delivered.

• Perishable or consumable goods (e.g. food, beverages, cosmetics).

• Health and personal care items once opened or used.

• Custom-made or personalized items created to your specifications.

• Gift cards, store credits, and promotional items.

• Clearance, discounted, or “final sale” products clearly marked as non-returnable at checkout.

4. Condition of Returned Items

Returned products must be:

• In original condition (unused, unwashed, and unaltered).

• In original packaging, including all accessories, manuals, and labels.

• Free from physical damage, stains, or missing parts.

Products that do not meet these standards may be refused, or a partial refund may be granted at our discretion.

5. How to Request a Return or Refund

To request a return or refund:

1. Contact our Customer Service Team via:
   📧 Email: [Insert support email address]
   ☎ Phone/WhatsApp: [Insert phone number]
   📍 Address: [Insert business address in Nigeria]

2. Provide the following details:

   • Order Number

   • Full Name

   • Reason for Return or Refund

   • Photo or video evidence (if the product is defective or damaged)

3. Our support team will review your request and respond within 2–5 business days.

4. If approved, we’ll provide a Return Authorization Number (RAN) and instructions for shipping or drop-off.

6. Return Shipping

• The customer is responsible for return shipping costs unless the item received was incorrect, damaged, or defective upon arrival.

• For damaged or defective items, we will cover or reimburse reasonable return shipping costs once verified.

• We recommend using a trackable courier service; we are not responsible for items lost in transit.

7. Refund Processing

Once we receive your returned product:

1. We will inspect it to verify its condition and eligibility.

2. You will be notified by email or phone about the status of your refund request.

3. Approved refunds will be processed within 7–10 business days.

4. Refunds are made to your original payment method (e.g., debit card, bank transfer, or wallet credit).

Note: Processing times may vary depending on your bank or payment provider.

8. Exchanges

If you prefer an exchange instead of a refund:

• You may exchange the returned item for another of equal value.

• If the replacement item costs more, you’ll be required to pay the difference.

• Exchanges are subject to product availability at the time of request.

9. Cancellations

• Orders can be cancelled before dispatch or before a service commences, with a full refund.

• Once an order is shipped, the standard return process applies.

• For digital or instant delivery products, cancellation may not be possible after download/access.

10. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

1. Re-check your bank account or mobile wallet.

2. Contact your bank or card issuer — processing delays can occur.

3. If the issue persists after 5 additional business days, contact us immediately at [Insert support email].

11. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as ordered:

• Notify us within 48 hours of delivery with clear photos/videos.

• We will prioritize your case and offer a replacement, store credit, or full refund (including shipping costs).

• Do not dispose of the packaging until the issue is resolved.

12. Store Credits and Gift Cards

• In some cases, refunds may be issued as store credit, valid for future purchases.

• Store credits are valid for 6 months from issuance.

• Gift cards and store credits are non-transferable and cannot be exchanged for cash.

13. Bulk / Wholesale Orders

For large orders or B2B transactions, a separate refund and return agreement may apply.
Custom contract terms override this general policy in such cases.

14. Dispute Resolution

In the event of a dispute:

• We will make every effort to resolve issues amicably through customer service.

• If unresolved, disputes may be referred to the Federal Competition and Consumer Protection Commission (FCCPC) or settled under Nigerian law through arbitration or a competent court.

15. Updates to This Policy

We may update or modify this Refund & Return Policy from time to time to reflect changes in our operations, regulations, or customer feedback.
Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Site after such changes constitutes acceptance of the new terms.

16. Contact Information

If you have questions or need assistance with a refund or return:

Right Choice Group Nigeria
📍 Address: [Insert physical address]
📞 Phone/WhatsApp: [Insert contact number]
📧 Email: [Insert email address]
🌐 Website: https://rightchoicegroupng.com