FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping with Right Choice Group Nigeria

ORDERS & SHOPPING

1. How do I place an order on Right Choice Group Nigeria?

Placing an order is quick and easy:

• Browse products on https://rightchoicegroupng.com
• Add your preferred items to the cart by clicking "Add to Cart"
• Click on the cart icon and review your items
• Click "Checkout" and fill in your shipping details
• Choose your preferred payment method
• Confirm your order and receive instant email/SMS confirmation

2. Can I place an order via WhatsApp or phone call?

Yes! We understand that some customers prefer personal assistance. You can place orders through WhatsApp or by calling our customer service line during business hours. Our support agents will guide you through the entire ordering process and ensure your transaction is secure.

3. How can I track my order?

Tracking your order is simple:

• Once shipped, you'll receive a tracking number via email or SMS
• Use the tracking number on our courier partner's website
• Alternatively, log into your account to view real-time order status
• Contact our support team anytime for manual updates

4. Can I change or cancel my order after placing it?

Before Shipping: Yes, you can cancel or modify your order. Contact our customer service team immediately.

After Dispatch: Once shipped, orders cannot be changed. However, you may request a return after delivery according to our Return Policy.

Pro Tip: Double-check your order details before confirming to avoid cancellation fees or delays.

5. What should I do if I receive a damaged or wrong item?

We sincerely apologize if this happens. Please follow these steps:

• Take clear photos of the damaged/wrong item and packaging
• Contact customer service within 24 hours of delivery
• Provide your order number and photos
• We'll arrange a free replacement or full refund immediately

Your satisfaction is our priority, and we'll resolve this promptly.

6. Can I order multiple items and have them delivered separately?

Yes! If you need items delivered to different addresses or at different times, you can:

• Place separate orders for each delivery destination
• Contact our customer service to arrange split shipments for bulk orders
• Specify delivery preferences during checkout or via phone/WhatsApp

SHIPPING & DELIVERY

7. Do you deliver nationwide in Nigeria?

Absolutely! We deliver to all 36 states in Nigeria, including Lagos, Abuja, Port Harcourt, Enugu, Kano, Ibadan, and all major cities and remote locations. Same-day delivery is available in select areas (Lagos, Abuja).

8. How long does delivery take?

Delivery times vary by location and product availability:

• Lagos & Nearby States: 1-3 business days
• Other Nigerian Cities: 3-7 business days
• Pre-orders/Bulk Items: As specified on product page
• Same-Day Delivery: Available in Lagos & Abuja (order before 12 PM)

You'll receive email/SMS notifications when your order ships and upon delivery.

9. How much does delivery cost?

Shipping fees depend on:

• Package weight and dimensions
• Delivery location (distance from warehouse)
• Courier service selected (standard vs express)

The exact delivery cost is automatically calculated and displayed at checkout before you confirm your order.

10. What if I'm not home when delivery arrives?

No worries! Our delivery partners will:

• Call you before arrival to confirm you're available
• Leave a delivery notice if you're unavailable
• Attempt redelivery on the next business day
• Hold your package at the nearest pickup station for collection

You can also provide alternative delivery instructions during checkout.

11. Do you offer installation services for appliances?

Yes! For select large appliances (air conditioners, washing machines, TVs, etc.), we offer:

• Professional installation services at an additional fee
• Basic setup and demonstration of product features
• Removal of old appliances (where applicable)

Check the product page or contact customer service for installation availability and pricing.

12. Can I pick up my order from your store?

Absolutely! We offer free store pickup:

• Select "Store Pickup" during checkout
• You'll receive notification when ready (usually within 24 hours)
• Visit our store during business hours with order confirmation and valid ID

Store Address: [Insert your store address]

PAYMENT METHODS

13. What payment methods do you accept?

We offer multiple secure payment options:

• Debit/Credit Cards: Visa, MasterCard, Verve
• Bank Transfers: Direct bank transfer to our corporate account
• USSD Payments: Pay directly from your bank account
• Mobile Wallets: OPay, PalmPay, and other e-wallets
• Pay on Delivery (POD): Available in select cities

All online payments are processed through trusted Nigerian payment gateways with SSL encryption.

14. Is Pay on Delivery available everywhere?

Pay on Delivery is available in most major cities, but with some conditions:

• Available in Lagos, Abuja, Port Harcourt, and other major cities
• High-value items (above ₦200,000) may require advance payment
• Customized or pre-ordered items require upfront payment
• POD availability is shown during checkout

15. Is my payment information secure?

Absolutely secure! Your payment safety is our top priority:

• SSL encryption protects all data transmission
• PCI-DSS compliant payment gateways
• We NEVER store your card details on our servers
• Two-factor authentication available for added security
• Compliant with Nigerian data protection regulations (NDPR)

Your financial information is safe with us. All transactions are monitored for fraud prevention.

16. What if my payment fails or gets debited multiple times?

If you experience payment issues:

• Check your bank account/email for transaction confirmation
• Do not retry payment immediately - wait 10 minutes
• Contact customer service with your transaction reference
• For multiple debits, we'll verify and process refunds within 3-5 business days

17. Can I pay in installments?

Yes! We partner with leading financing companies to offer flexible payment plans:

• Available for purchases above ₦50,000
• Pay in 3-12 monthly installments
• Quick approval process (subject to eligibility)
• Interest rates vary by financing partner

Select "Installment Payment" at checkout or contact our sales team for more information.

RETURNS & REFUNDS

18. What is your return policy?

We offer a customer-friendly return policy:

• Return Window: 7-14 days from delivery date
• Condition: Items must be unused, in original packaging with tags
• Proof Required: Original receipt or order confirmation
• Eligible Items: Most products except personal care, perishables, clearance items

19. How do I initiate a return or refund?

Follow these simple steps:

• Contact customer service via email, phone, or WhatsApp
• Provide order number, reason for return, and photos (if applicable)
• Our team will review and approve your return request
• We'll arrange pickup or provide return shipping instructions
• Refund processed within 7-10 business days after inspection

20. Which items cannot be returned?

For hygiene, safety, and legal reasons, the following are non-returnable:

• Personal care items (cosmetics, toiletries, underwear)
• Perishable goods and food items
• Digital downloads and software
• Clearance/final sale items marked "non-returnable"
• Custom-made or personalized products
• Items damaged due to misuse or improper handling

21. How will I receive my refund?

Refunds are issued using your original payment method:

• Card Payments: Refund to the same card (7-10 business days)
• Bank Transfer: Direct transfer to your account (3-5 business days)
• Mobile Wallets: Credited to your wallet (2-3 business days)
• Pay on Delivery: Bank transfer to your provided account details

22. Can I exchange an item instead of returning it?

Yes! Exchanges are available for:

• Different size/color of the same product
• Items with manufacturing defects
• Wrong items delivered

Contact customer service to arrange an exchange.

PRODUCTS & QUALITY

23. Are all your products 100% authentic?

Yes, guaranteed! Every product sold is:

• 100% genuine and authentic
• Sourced directly from authorized manufacturers and distributors
• Comes with original packaging, warranty cards, and documentation
• Never refurbished or counterfeit

Quality Assurance: We conduct rigorous quality checks before shipping.

24. Do your products come with warranty?

Most electronics and appliances come with manufacturer warranties:

• Standard Warranty: 6 months to 2 years (depending on brand/product)
• Warranty Coverage: Manufacturing defects, malfunctions
• Warranty Card: Included in the product package
• Extended Warranty: Available for purchase on select items

25. What if a product is out of stock?

If an item is temporarily out of stock:

• Click "Notify Me" on the product page to receive restock alerts
• Contact customer service to check estimated restock date
• Pre-order if available
• Browse similar alternative products we recommend

26. Do you offer bulk or wholesale discounts?

Yes! We provide attractive discounts for bulk purchases:

• Wholesale pricing for businesses and resellers
• Corporate/institutional bulk orders
• Special rates for large quantity purchases
• Flexible payment terms for verified businesses

Contact our sales department for a customized quotation.

27. How do I know which product is right for me?

We're here to help you make informed decisions:

• Read detailed product descriptions and specifications
• Check customer reviews and ratings
• Compare similar products using our comparison tool
• Contact our product specialists for expert recommendations

28. Can I get product demonstrations before purchasing?

Absolutely! Visit our physical store for:

• Live product demonstrations by trained staff
• Hands-on experience with electronics and appliances
• Expert advice on product features and usage
• Side-by-side comparison of different models

Schedule virtual demonstrations via video call for select products.

ACCOUNT & PROFILE

29. Do I need an account to shop?

You can shop as a guest, but creating an account offers many benefits:

• Faster checkout (saved payment and shipping details)
• Order tracking and history
• Exclusive member discounts and early access to sales
• Wishlist to save favorite items
• Priority customer support
• Loyalty rewards program

Creating an account is free and takes less than 2 minutes!

30. How do I create an account?

Registration is simple:

• Click "Sign Up" or "Register" on our website
• Enter your name, email, phone number, and create a password
• Verify your email address
• Complete your profile with shipping address

31. I forgot my password. What should I do?

Password recovery is easy:

• Click "Forgot Password?" on the login page
• Enter your registered email address
• Check your email for a password reset link
• Click the link and create a new password
• Log in with your new password

If you don't receive the reset email, check your spam folder or contact customer support.

32. How do I update my account information?

To update your profile:

• Log into your account
• Go to "My Profile" or "Account Settings"
• Edit your information (name, phone, email, address)
• Click "Save Changes"

You can also add multiple shipping addresses for convenience.

33. Can I delete my account?

Yes, you have full control over your data:

• Contact customer service to request account deletion
• We'll verify your identity for security
• Your account and personal data will be permanently deleted within 14 days

Note: Account deletion is permanent and cannot be undone.

34. How do I subscribe to newsletters and promotions?

Stay updated with our latest offers:

• Check "Subscribe to newsletter" during account registration
• Enter your email in the newsletter box at the bottom of our homepage
• Update subscription preferences in your account settings

You can unsubscribe anytime by clicking "Unsubscribe" in any email.

PRIVACY & SECURITY

35. How do you protect my personal information?

Your privacy is paramount to us:

• SSL encryption for all data transmission
• Secure servers with regular security audits
• Strict access controls - only authorized personnel
• Compliance with Nigeria Data Protection Regulation (NDPR)
• Regular security updates and monitoring

36. Do you share my information with third parties?

No, we don't sell your data! We only share necessary information with:

• Payment processors: To complete transactions securely
• Delivery partners: To ship your orders
• Service providers: Under strict confidentiality agreements

We never sell, rent, or trade your personal information to unauthorized third parties.

37. How can I report suspicious activity on my account?

If you notice unauthorized access or suspicious orders:

• Change your password immediately
• Contact our security team urgently
• Review your recent order history
• Update your security questions

We take security breaches seriously and will investigate promptly.

TECHNICAL SUPPORT & WEBSITE

38. The website is not loading properly. What should I do?

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari)
• Check your internet connection
• Disable browser extensions temporarily
• Try accessing from mobile app if available

If issues persist, contact our technical support team.

39. Do you have a mobile app?

Check our website or contact customer service for updates on mobile app availability, features, and download links. Our mobile-optimized website offers a seamless shopping experience.

40. How do I report a technical issue or bug?

To report technical problems:

• Email our tech support with a detailed description
• Include screenshots if possible
• Mention your device, browser, and operating system
• Describe what you were trying to do when the error occurred

We'll investigate and respond within 24-48 hours.

PROMOTIONS & LOYALTY PROGRAM

41. How do I use promo codes or discount coupons?

Applying discount codes is easy:

• Add items to your cart
• Proceed to checkout
• Look for "Promo Code" or "Coupon Code" field
• Enter your code and click "Apply"
• Your discount will be reflected in the total amount

Note: Only one promo code can be used per order unless otherwise specified.

42. Do you have a loyalty or rewards program?

Yes! Our loyalty program rewards frequent shoppers:

• Earn points with every purchase
• Redeem points for discounts on future orders
• Exclusive access to members-only sales
• Birthday specials and anniversary rewards
• Early notifications of new product launches

Sign up for an account to start earning rewards today!

43. When do you have sales and special offers?

We run regular promotions throughout the year:

• Seasonal Sales: New Year, Easter, Independence Day, Christmas
• Flash Sales: Unannounced limited-time offers
• Black Friday/Cyber Monday: Massive discounts in November
• Category Sales: Electronics month, home appliances week
• Clearance Sales: To make room for new inventory

Subscribe to our newsletter to never miss a deal!

44. Can I combine multiple discounts or offers?

Discount stacking depends on the promotion terms:

• Most promo codes cannot be combined with ongoing sales
• Loyalty points can usually be used alongside promo codes
• Check the specific terms and conditions of each offer
• The system will automatically apply the best available discount

BUSINESS & CORPORATE ORDERS

45. Do you offer corporate/business accounts?

Yes! We provide dedicated business solutions:

• Corporate account with credit terms (for qualified businesses)
• Dedicated account manager
• Bulk ordering with special pricing
• Invoice payment options
• Consolidated monthly billing
• Priority processing and delivery

Contact our corporate sales team to set up a business account.

46. Can I get a quotation for bulk purchases?

Absolutely! For bulk orders:

• Email your requirements (product details and quantities)
• Our sales team will prepare a detailed quotation
• Receive competitive pricing within 24-48 hours
• Negotiate payment terms and delivery schedules

We welcome institutional, government, and corporate bulk orders.

47. Do you provide invoices and receipts for business purchases?

Yes! All orders come with proper documentation:

• Official receipts with company details and tax information
• Detailed invoices (available upon request)
• Proforma invoices for advance payment requirements
• Digital copies sent via email automatically

Perfect for accounting and tax purposes.

CONTACT & CUSTOMER SUPPORT

48. How can I contact customer service?

We're here to help! Reach us through:

• Email: [Insert support email]
• Phone: [Insert phone number]
• WhatsApp: [Insert WhatsApp number]
• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM
• Physical Store: [Insert store address]

We strive to respond to all inquiries within 24 hours.

49. Do you offer customer support on Sundays?

Our regular business hours are Monday-Saturday. However:

• You can send emails/WhatsApp messages anytime
• Emergency support available for urgent delivery issues
• Online chat bot available 24/7 for basic queries

50. How do I provide feedback or suggestions?

We value your feedback! You can:

• Leave product reviews after purchase
• Email suggestions to our customer care team
• Complete post-purchase satisfaction surveys
• Contact us via social media
• Visit our store and speak with management

Your input helps us improve our service continuously.

STILL HAVE QUESTIONS?

Our friendly customer support team is ready to help you with any questions or concerns.

Contact us via email, WhatsApp, or phone - we're always happy to assist!

Right Choice Group Nigeria - Your trusted partner for quality electronics and home appliances. Making online shopping easy, secure, and convenient for all Nigerians.